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ABOUT ORDERING:

BI (BOOK ISLE /eBookIsle) is a family business run by two friends (Cy and Michele) who will personally search and/or order items to 'feed your need to read' because we share your book addiction.  Cy answers emails and mails book orders while Michele handles all brick store requests.

We care about the books we sell and your satisfaction because we are booklovers like you.  Simply stated - we share your desire for good condition, inexpensive books.  So, if you do not find what you are looking for listed online, please email Cy and we will do what we can to fill your book wishes. Please be specific when making special requests (i.e. author name, title, series title) if you are not using our Offline Search Request form.  

Also, if you would like to order from BOOK ISLE, but would feel more comfortable ordering in person, please telephone the store. 

If you need to inquire about your order, please attach a copy of your order email or your order number or at least provide your full name so we can both be "on the same page."

SPECIAL NOTES:

  • BI has special 'For the FUNd’ selections.  This includes special author books (ARCs) and other donated items... these items are NOT available as online opportunity, and only can be purchased when you visit our store.   The profits from these sales are donated to charity (charities that touch our staff members… for more information, please contact us.)

  • YES! You can order online for pick up at the brick store to save postage.  As many online books are NOT kept at the store, please wait for email letting you know when book will be available at the store (Cy usually visits the store Wednesday or Saturday afternoon)

  • YES!  BOOK ISLE ships to any US Correctional Facility. Please be sure to specify complete shipping information for USPS Media Mail and complete the "Ship To" address.  Please send us an email if there are any special instructions beyond including a packing slip.  NOTE: You are responsible to assure the titles you order are approved reading by the facility.

  • Hold Policy: Books will be held for up to ten (10) days pending receipt of payment.

  • AUTHOR & TEACHER Courtesy Discounts are available.  Please call or email for further information.  The most common discount is new books @ additional 5% discount.  BULK orders can also include shipping discount options. 

  • Schools & Libraries:  If you would like to place an order with us, we can bill your school or library if you provide us with a purchase order. Contact us to arrange for shipping.  Remember to request our Courtesy Discount!!

  • ADVANCE ORDER DISCOUNTS:  The most common discount is new books @ additional 5% discount on books ordered 45 days before release date.

  • Upon receiving your order, Cy will verify book prices and P&H and confirm the accuracy of your order.  You will be notified if any corrections were made to your order.  NOTE:  WE RESERVE THE RIGHT TO CORRECT PRICING ERRORS.

SHIPPING:

  • USA Rates: We use the US Postal Service exclusively. The preferred method of shipping books is by Media Mail, but Priority Mail is available.  MAKE SURE YOUR ADDRESS IS USPS.com APPROVED.  We pack securely, but we are not responsible for damage during shipping if you choose not to purchase postal insurance.

  • International Rates:  We prefer to send international shipments by Flat-rate Envelope International Priority Mail to countries where that service is available.  M-Bag Airmail shipping is available - best for a large number of books to a single destination - delivery may take 2-6 weeks.

RETURNS: Just like you, Book Isle staff are human and we can make mistakes. Please contact us if you have any questions or difficulties with your order. Please keep your envelope and wrappings -- we will need information from shipping label to find your order.  

  • All returns must be pre-approved and returned within 30 days of delivery.  If when you receive the book you discover that you ordered the wrong book or it just isn't what you need, we will refund the price of the book only.  If the return is our fault (error in description, etc.), we will refund the price of the book plus postage costs. Please email us as soon as possible detailing the reason for the return. We will provide return instructions at that time. 

  • Some items are NON-RETURNABLE once order is sent.  Among these items are eBook downloads, CDs /MP3 CDs and JUST FOR FUNd items.

 



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